INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is outlet clothing?

Branded clothing wholesaler - products of well-known global brands that have not been sold in their traditional sales network, have been returned, are produced in excess quantities or constitute the so-called samples (fully complete, trial, pre-production patterns). After the season they are resold to wholesalers at a much lower price to make room for current collections

How is the sorting done?

The goods that come to us are divided into categories (jackets, coats, jackets, dresses, pants, sweaters, shirts, T-shirts, accessories, etc.). Then each category is counted. Based on this, a packing list is prepared and packages are sorted.

Will I receive the same product that I see in the picture?

The photos posted by us on the website are for reference only. We always try to ensure that the photos presented on the website contain the most current goods sold by us. However, due to the variety of models (some manufacturers offer several thousand models in a given collection), we are not able to photograph every thing.

What is the order processing time?

We ship the goods by courier within 24/72 hours. To other countries of the European Union, within 4-7 days. We work with many shipping companies, so the logistics can be adapted to your needs.

Is it possible to return the purchased goods?

Due to the nature of our business and the realities on the wholesale clothing market, we do not make any returns (except for sale to consumers, read. Regulations). However, we decided that, as it is done in retail trade, we should enable our customers placing an order through an online clothing warehouse (website), by e-mail or by phone to exchange the product for another one in our offer. The goods can be exchanged within 10 business days of receiving the shipment.

How to exchange goods?

First, you need to notify us of your willingness to replace the goods. After receiving feedback from us confirming the possibility of exchange, please send the complete goods intact at your own expense to the address of our company. If any deficiencies or damage are found in the returned goods, the goods will be sent back to the customer at their expense, and the exchange will no longer be possible. We do not collect cash on delivery. Orders larger than 1 pallet are not exchangeable.

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